Are the prices online the same in your branches?

No.  Most of the prices online are exclusive to online purchases only.  For branch pricing, kindly send us a chat or contact the nearest branch through the Community Page.

How do I place an order?

1. Browse our website to see the products we offer. You may view items per category and use our sorting and filtering features or search bar to find specific items.
2. Click on the product to view full details and additional images.
3. Click the cart button () in the thumbnail or product details to add an item to your shopping cart.
4. When you have finished shopping, proceed to check out by clicking on the main navigation bar cart button (), review your order summary and proceed to Checkout.
5. Sign in to your account for existing customers or sign-up / log in with your Facebook for new customers.
6. Provide your details, shipping address, and choose your payment option. Complete the payment process.
7. You will receive your order invoice via email.

How can I register?

For existing members, log in with your credentials. New members may sign-up here, where you may also register using your Facebook account.

Why should I register?

As registered user, you are up-to-date with all Henry’s activities and promos. You also earn Loyalty Points for every purchase which you can accumulate and use in your succeeding purchases.

How long does it take to process my order?

Our business days for processing of online orders are on weekdays (Monday to Friday), please allow 3-5 business days for processing and packing of orders. Orders made and paid after 5:00 P.M. will be processed on the next business day. Orders made and paid on Saturdays, Sundays, and on holidays will be processed on the following business day.

How do I use coupons?

You may select a valid coupon upon checkout after signing into your account. Please make sure to apply the coupon before proceeding with the payment method and details. Coupons are subject to specific validity periods and T&Cs.

Payment Options:

Do you allow store pickup?

We currently DO NOT OFFER STORE PICK UP arrangements through our website.

Do you have same day delivery?

Same day delivery is currently not available.  We will ship your orders as soon as we can.  Kindly allow us 1-3 business days to process and pack your orders.  For selected items which are ONLINE EXCLUSIVE ITEMS, processing may take 2-5 business days before ship out.

Shipping options

Our courier partners are LBC, Blitz Delivery.  Pick up in-store will be available for select branches soon.

PLEASE TAKE NOTE:

1. We will ship only to SHIPPING ADDRESS provided. Change of shipping address when order has already been shipped out is not allowed.
2. We cannot commit a fixed delivery time. Please make sure you or someone authorized will be there to receive your order or it will be a failed delivery and order will be returned to our hub.
3. Re-processing of order due to failed delivery will incur additional shipping/handling fee.
4. ONLY ONE (1) Shipping address is accepted with complete details including CORRECT BARANGAY. We will not be liable for failed delivery due to wrong or incomplete address provided.
5. Only product amount will be refunded in case of cancelation of paid order due to failed delivery, handling fee will not be refunded.

How many days for the order to arrive?

We will process and ship your orders after confirmation of your payment. For orders with Metro Manila addresses, shipping usually takes 1-3 business days. For provincial addresses, 3-10  business days depending on your location.  No courier pick up on Saturday, Sundays and holidays, next pick up day will be on Monday or the following business day.

How do I track my order?

Once your order has been shipped, you will receive a shipping confirmation with your tracking number via email.

Who can receive my order?

Please ensure that you can personally receive your order. In any case that you will not be around, please make sure that a trusted person can receive on your behalf. Kindly monitor delivery of your order, once tagged as completed, you have 24 hours to dispute if you did not receive your order.

Are shipments covered by insurance/warranty?

Yes, your product shipment is declared with the courier and is covered with insurance. DO NOT ACCEPT IF PACKAGING IS TAMPERED AND REPORT TO US ASAP. Check the item upon receipt and take a photo or video of the unboxing and report to us of any missing item or defects upon receipt. All reports are subject for investigation with our partner couriers. Send your report to: sales@henryscameraphoto.com with your order # as the subject or reply to your order invoice email.

How much is your shipping fees?

Shipping fee is computed base on your order total, package size and shipping location.  Shipping fee computation will be shown upon check out.  

WARRANTY

All clearance sale items are not covered by 7 days replacement warranty. Return not applicable. Photo and video of actual item will be sent to you for confirmation and your approval before shipment. You may request a refund if you don't like the actual unit. No refund or return will be accommodate once item has been shipped.

1. Clearance sale items cannot be in conjunction with any other promos such as freebies and extra discounts
2. Refund processing is 10-15 banking days for card payments, 3-5 banking days for bank deposit payments or Gcash.

What is your return & cancellation policy?

For replacement and service warranty, view details in our WARRANTY POLICY.
For defective items upon receipt, kindly file an RMA and our tech support team will assist you.
Cancelling of orders due to wrong order or change of mind is not accepted.  For other cancellation reasons, please email sales@henryscameraphoto.com with your order number.

What is an RMA?

RMA stands for Return Merchandise Application. This covers only camera items. We do not allow return/replacement of accessories.

How do I file an RMA?

Email support@henryscameraphoto.com for reporting of defective unit within 7 days upon receipt of item. Kindly indicate in the subject field “RMA/DEFECTIVE - ORDER #”. Wait for our support personnel to get back to you for the procedure.

How do I return an item for replacement?

Only return an item once you have emailed an RMA and have received a response and instruction from our technical team. Once item is returned due to defect and is covered by warranty, an initial diagnosis will be done by our support/tech team before any replacement will be provided.